Get the PSEG Long Island App To Report Outages

With one month remaining in an active hurricane season, PSEG Long Island reminds customers that they can get detailed information about the status of their power outage through the Outage Tracker feature on the company’s free mobile app.

“PSEG Long Island developed the Outage Tracker because we listen to what customers are telling us,” said Michael Presti, PSEG Long Island’s director of customer experience and marketing. “While people on Long Island and in the Rockaways recognize that our crews work hard in difficult conditions to get the lights back on, they want to know more than just the estimated time of restoration. They want the peace of mind that comes with knowing that their outage report has been received and what stage the restoration is currently at. Our mobile app already allowed customers to report outages, so we built on that functionality, providing a full perspective on our progress that is instantly familiar to anyone who uses their phone to have something delivered.”

The Outage Tracker displays in the app as a journey: Outage Acknowledged; Assessing Outage; and Restoration in Progress; all leading toward Power Restored. The “progress” line fills in with color as each stage is achieved.

From the Outage Tracker screen, customers can also sign up to receive text alerts, emails, and push notifications about their outage, as well as view the full MyPower map and activate their device’s “flashlight” feature in case they are just reporting the outage from a newly darkened room.

For more information about the features of the PSEG Long Island mobile app, visit psegliny.com/app.

To report an outage and receive status updates via text, text OUT to PSEGLI (773454) or visit psegliny.com/outages. To report an outage or downed wire call PSEG Long Island’s 24-hour Electric Service number, 800-490-0075. Follow PSEG Long Island on Facebook and Twitter to report an outage and for updates before, during and after a storm. View PSEG Long Island’s outage information at mypowermap.psegliny.com.